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FAQ'S

FREQUENTY
ASKED
QUESTIONS

1. What areas do you service?

We service the Chicagoland area and surrounding communities. Please contact us for more information about delivery to your specific location.

2. How far in advance should I book my rental?

We recommend booking as early as possible to ensure availability, especially during peak season and weekends. A minimum of two weeks in advance is suggested, but we go the extra mile to accommodate last-minute requests depending on availability.

3. What is included in the rental price?

The rental price listed is for the item only. Delivery, setup, and pickup of the inflatables or party equipment are available for an additional charge. Prices may vary based on the rental duration, specific items rented, and distance for delivery.

4. Do you require a deposit?

Yes, we require a $50 deposit to secure your booking. The remaining balance will be due on the day of the event prior to setup.

5. What is your cancellation policy?

Cancellations made more than 1 day before the event are eligible for a full refund of the deposit. Cancellations made less than 1 day before the event may result in forfeiture of the deposit. Weather-related cancellations will be handled on a case-by-case basis.

6. Are your inflatables clean and safe?

Yes, safety and cleanliness are our top priorities. All our inflatables are regularly cleaned, sanitized, and inspected for safety. Our equipment meets all industry standards and regulations.

7. DO YOU PROVIDE ATTENDANTS OR STAFF FOR EVENTS?

Staff can be provided for an additional fee. If you require attendants to monitor the inflatables or help with your event, please let us know at the time of booking.

8. WHAT POWER REQUIREMENTS ARE NEEDED FOR THE INFLATABLES?

Each inflatable requires a standard 110V three-prong outlet within 100 feet. If power is not available, we also offer generator rentals for an additional fee.

9. ARE THERE ANY AGE OR WEIGHT RESTRICTIONS FOR THE INFLATABLES?

Yes, each inflatable has specific age and weight restrictions for safety. Please refer to the product descriptions for details or contact us for more information.

10. WHAT HAPPENS IF IT RAINS OR THERE IS BAD WEATHER ON THE DAY OF THE EVENT?

We will monitor the weather leading up to the event. If severe weather conditions (heavy rain, high winds, etc.) make it unsafe to use the inflatables, we will work with you to reschedule or provide a rain check accourding to our cancellation policy.

11. CAN INFLATABLES BE SET UP ON ANY SURFACE?

Inflatables can be set up on grass, concrete, asphalt, and indoor surfaces. However, the area must be level, clear of debris, and have no overhead obstructions. Please let us know the type of surface when booking so we can prepare the proper anchoring equipment.

12. Do I need to supervise the inflatable or can my kids play unsupervised?

An adult must supervise the inflatable at all times to ensure children’s safety. If you cannot provide supervision, we can provide attendants for an additional fee.

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